Customer Success Manager

Job Summary

To support a growing portfolio in the CPG and Health sectors, the full-time salaried Customer Success Manager will focus on client onboarding, retention strategies, and driving product usage while working remotely.

Key responsibilities

• Manage and nurture relationships with clients in the CPG and Health industries to ensure successful adoption of services
• Develop and implement strategies for client retention and satisfaction, including regular check-ins and performance reviews
• Collaborate with internal teams to address client needs and enhance product offerings based on feedback

Required qualifications

• Bachelor's degree in a relevant field or equivalent experience
• Proven experience in customer success or account management, preferably in the technology or advertising sectors
• Strong understanding of the CPG and Health industries and their unique challenges
• Experience with data analysis and performance metrics to drive client success
• Familiarity with self-serve technology platforms and digital advertising solutions