Customer Success Manager

Job Summary

Owning a portfolio of 300-500 dental practices, the full-time remote Customer Success Manager will drive product adoption, strengthen customer relationships, and proactively reduce churn while managing approximately $5M in Annual Recurring Revenue.

Key responsibilities

• Manage a portfolio of dental practices, ensuring adoption, retention, and growth
• Utilize digital tools and data to drive product adoption and identify underutilization
• Monitor customer health signals to proactively address churn risks and enhance customer relationships

Required qualifications

• Experience in customer success, account management, or customer-facing sales, preferably in a SaaS environment
• Strong data fluency with the ability to analyze usage and health data
• Demonstrated ability to manage a high-volume, digitally-led book of accounts
• High technical aptitude and comfort with AI tools and automation
• Experience in the healthcare industry, particularly with dental practices, is preferred