Customer Success Manager

Job Summary

To support the growth of global ophthalmology clinical trials, the full-time remote Customer Success Manager will manage strategic accounts, oversee client engagement throughout the customer lifecycle, and drive multi-service relationships while contributing to scalable customer success frameworks.

Key responsibilities

• Serve as the primary contact for assigned strategic accounts, leading onboarding and continuous value delivery
• Identify upsell and cross-sell opportunities while partnering with Business Development on renewals and account growth strategies
• Collaborate with cross-functional teams to ensure consistent execution and translate customer insights into actionable improvements

Required qualifications

• Bachelor's degree in a scientific or clinical discipline or 7-10 years of experience in ophthalmology, clinical research, or visual function assessments
• Experience with eClinical or digital health systems
• Strong stakeholder management and commercial awareness
• Familiarity with Salesforce or similar CRM platforms
• Experience in ophthalmology clinical research or endpoint services is a plus