Customer Success Manager

Job Summary

Acting as the primary liaison for assigned customers, the full-time remote Customer Success Manager will focus on onboarding, adoption, and delivering ongoing value while building strong relationships and driving measurable outcomes.

Key responsibilities

• Develop strategic relationships with customers, guiding platform adoption and success planning
• Deliver regular business reviews to communicate ROI and align on success metrics for retention and expansion
• Proactively monitor customer health, manage escalations, and collaborate with internal teams to resolve issues

Required qualifications

• 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success or related roles
• Proven ability to manage large customer portfolios and develop relationships at the executive level
• Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience
• Proficiency with CRM and case management tools such as Salesforce and Jira
• Strong technical understanding of internet technologies, networking, and email security products