Customer Success Manager

Job Summary

Owning a portfolio of customer accounts, the full-time remote Customer Success Manager will drive onboarding, adoption, retention, and expansion strategies while serving as an expert in Cisco and multi-OEM Enterprise Agreement models.

Key responsibilities

• Manage customer accounts throughout the full lifecycle, focusing on onboarding, adoption, retention, and expansion
• Conduct regular business reviews and health checks, partnering with Sales and Technical Account teams to identify growth opportunities
• Serve as a subject matter expert on Cisco EA structure and licensing, guiding customers through renewal planning and optimization

Required qualifications

• Bachelor's Degree or equivalent experience, including military experience
• 3+ years of experience in Customer Success, Account Management, or Customer Lifecycle roles
• Demonstrated expertise in Enterprise Agreement consumption models and renewal cycles
• Proven track record of managing customer accounts through the full lifecycle
• Ability to work independently and stay organized in a remote environment