Customer Success Manager

Job Summary

As a key member of the Customer Success team, the full-time remote Customer Success Manager will manage end-to-end renewal execution, negotiate commercial terms, and collaborate with sales and account teams to drive customer retention and revenue growth.

Key responsibilities:

• Lead renewal negotiations and drive incremental revenue while ensuring customer retention in a designated territory
• Establish strong relationships with customers to become a trusted advisor and encourage accounts to serve as Neumo references
• Develop specific account plans to achieve revenue targets and sustainable growth through effective pipeline and opportunity management strategies

Required qualifications:

• Bachelor's degree or equivalent experience
• Minimum of 3 years of experience in a Client Success Manager, Customer Success Manager, Account Manager, or similar role focused on public sector accounts
• Experience in sales operations and contract negotiation is a plus
• Proven track record in business application software and service sales across various industries
• Demonstrated success with large transactions and lengthy sales campaigns in a competitive market