Customer Success Manager

Job Summary

Working remotely in a full-time capacity, the Customer Success Manager will serve as a strategic partner to clients in the social good sector, guiding them in leveraging cloud solutions and driving customer engagement to achieve meaningful outcomes.

Key responsibilities

• Build strategic relationships with executives and key stakeholders while driving usage and value realization of solutions
• Monitor product usage and sentiment data to identify risks and opportunities, managing wellness plans for at-risk customers
• Identify and support expansion opportunities, fostering customer loyalty and advocacy through various programs and initiatives

Required qualifications

• 3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector
• Proven success in relationship-building and customer service
• Experience engaging with c-suite executives and managing sensitive discussions
• Ability to derive insights from data and demonstrate cloud technology
• Familiarity with Blackbaud solutions is a plus