Customer Success Manager

Job Summary

Managing client relationships remotely, the full-time Customer Success Manager will oversee adherence to application metrics, identify growth opportunities, and enhance customer engagement for a leading AI technology company.

Key responsibilities

• Manage client and internal application metrics to ensure profitability and adherence
• Identify and drive new product and revenue opportunities in collaboration with Account Managers
• Facilitate organizational initiatives and serve as a liaison between engagement and software teams

Required qualifications

• Bachelor's Degree or equivalent experience with at least 6+ years in client-facing roles
• Proven track record in maintaining and enhancing customer relationships
• Intermediate to advanced proficiency in Google Suite, Microsoft Excel, and AI tools
• Ability to multitask and prioritize in a complex environment
• Strong initiative and capability to work effectively in a team setting