Customer Success Manager

Job Summary

Owning the onboarding, adoption, and retention processes, the full-time remote Customer Success Manager will manage customer implementations, drive ongoing relationships, and identify growth opportunities for Carla AI's expanding client base.

Key responsibilities

• Lead customer onboarding by configuring Carla AI for their business and training teams on its usage
• Monitor customer health metrics and conduct regular check-ins to ensure ongoing value and retention
• Establish customer success operations, including onboarding workflows and health scoring systems

Required qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Proven track record of onboarding and retaining customers while driving product adoption
• Strong project management skills, capable of handling multiple customer timelines simultaneously
• Experience with CRM systems such as HubSpot or Salesforce
• Self-motivated and detail-oriented, able to work autonomously in a fast-paced environment