Customer Success Manager

Job Summary

Supporting the Customer Success team remotely, the full-time Customer Success Manager will ensure a high-quality client experience through onboarding, education, and ongoing account support while collaborating with cross-functional partners.

Key responsibilities

• Serve as the primary point of contact for assigned clients, ensuring timely responses and a positive experience
• Execute onboarding and implementation workflows, delivering training sessions using established materials
• Monitor client activity, escalate concerns to leadership, and maintain accurate records in CRM systems

Required qualifications

• Bachelor's degree in Business, Communications, or a related field (or equivalent experience)
• 3-5 years of experience in customer success, account management, or a related client-facing role
• Experience with CRM systems or customer success tools is a plus
• Detail-oriented and organized, with the ability to manage multiple tasks with guidance
• Eager to learn and adapt in a fast-paced environment