Customer Success Manager

Job Summary

Owning the entire customer journey, the full-time Technical Account Manager will serve as the primary point of contact for customers from onboarding through renewal, ensuring a smooth and high-value experience while working remotely.

Key responsibilities

• Lead onboarding and technical enablement, coordinating with the D&I team for implementation and integration of Mitiga's CDR platform
• Drive adoption and value realization by guiding customers on effective utilization of Mitiga's capabilities
• Own renewals and maintain commercial accountability for customer retention, including forecasting and risk mitigation

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or hybrid technical roles within cybersecurity or SaaS companies
• Experience working with Financial Services institutions
• Comfortable overseeing deployments, integrations, and product configurations
• Proficient in analyzing customer health and usage patterns to identify risks proactively
• Collaborative leader with the ability to work across teams including Product, Sales, and Engineering