Customer Success Manager

Job Summary

Managing a portfolio of strategic accounts, the full-time Customer Success Manager will serve as a vital link between the company and its nonprofit clients, ensuring satisfaction and driving success through strategic insights and best practices in a remote setting.

Key responsibilities

• Guide customers on effectively utilizing the software to enhance their marketing efforts
• Lead the creation and execution of Joint Success Plans to align customer goals with company solutions
• Own the end-to-end renewal process, including contract management and pricing

Required qualifications

• 3+ years of experience in Customer Success or B2B SaaS Account Management
• 2+ years of experience in developing and managing digital marketing campaigns
• Strong preference for candidates with nonprofit or association industry experience
• Proven ability to manage shifting priorities and strategic initiatives
• Experience leading conversations with senior decision-makers and stakeholders