Customer Success Manager

Job Summary

Building strong relationships with clients, the full-time remote Customer Success Manager will serve as the primary point of contact, guiding customers through their journey to maximize the value of their investment and advocating for their needs within the organization.

Key responsibilities

• Manage customer relationships throughout their lifecycle, ensuring successful onboarding and engagement
• Conduct strategic business reviews and provide recommendations to enhance customer success outcomes
• Collaborate with internal teams to address customer needs and drive long-term retention

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or related post-sales roles supporting SaaS products
• Proven ability to build credibility with executive stakeholders, including C-level contacts
• Strong presentation and interpersonal skills, with experience leading strategic customer reviews
• Demonstrated empathy and a genuine desire to help customers succeed
• Experience advocating for customer needs across an organization and driving solutions through collaboration