Customer Success Manager

Job Summary

To support a growing customer success organization, the full-time Manager of Customer Success will lead a team while managing a strategic portfolio of clients, focusing on customer health, retention, and expansion in a remote environment.

Key Responsibilities

• Manage, coach, and develop Customer Success Managers while serving as an escalation point for complex customer challenges
• Maintain and grow a defined book of business, building strong relationships with customer stakeholders and executing customer success strategies
• Analyze customer metrics to identify risks and opportunities, refining processes and preparing performance reports for leadership

Required Qualifications

• Bachelor's degree or equivalent experience in business, marketing, or a related field
• 2+ years of experience in Customer Success, Account Management, or a related SaaS role
• 3+ years of experience in a people leadership role
• Demonstrated success managing an enterprise customer book of business with measurable retention and growth outcomes
• Strong analytical skills and experience working cross-functionally in a fast-paced environment