Customer Success Manager

Job Summary

Leading a team of Customer Success Managers in a remote, full-time capacity, the Manager of Customer Success will drive operational excellence, mentor team members, and enhance customer relationships while focusing on retention and strategic engagement.

Key responsibilities

• Lead, mentor, and inspire a team of Customer Success Managers to deliver measurable value to customers
• Establish clear expectations and KPIs to ensure consistent team performance and accountability
• Build strong partnerships with cross-functional teams to improve the end-to-end customer experience

Required qualifications

• Significant experience in Customer Success, Account Management, or post-sales roles in software
• Experience leading enterprise teams, ideally with technical customers
• A coaching-first mindset with a track record of developing high-performing teams
• Strong operational skills to build and refine playbooks, reporting, and workflows
• Comfortable navigating escalations and serving as a trusted advisor to key accounts