Customer Success Manager

Job Summary

Building effective relationships with enterprise clients, the full-time remote Customer Success Manager will manage onboarding, drive customer growth through upselling, and ensure a high level of customer satisfaction while maximizing product usage.

Key responsibilities:

• Forge relationships with new and existing customers, understanding their objectives and developing strategies to achieve them
• Manage the onboarding process, including account configuration, training, and initial user campaigns
• Conduct periodic business reviews to confirm satisfaction, resolve issues, and drive successful product adoption

Required qualifications:

• Associate's Degree or equivalent work experience preferred
• Experience managing accounts with complex IT systems and 1000+ employees
• Familiarity with IT Security concepts and practices
• Prior experience as a Customer Success Manager
• Experience with Salesforce or other CRM systems