Customer Success Manager

Job Summary

Acting as the primary liaison for assigned customers, the remote Customer Success Manager will focus on onboarding, adoption, and delivering ongoing value, while managing relationships and driving measurable outcomes in a full-time capacity.

Key responsibilities

• Develop strategic relationships with customers, guiding platform adoption and success planning
• Deliver regular business reviews to communicate ROI and align on success metrics for retention and expansion
• Proactively monitor customer health, manage escalations, and collaborate with internal teams to resolve issues

Required qualifications

• 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success or similar roles
• Proven ability to manage large customer portfolios and develop relationships at the executive level
• Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
• Proficiency with CRM and case management tools such as Salesforce and Jira
• Strong technical understanding of internet technologies, networking, and email security products