Customer Success Manager

Job Summary

Engaging and retaining customers, the full-time Customer Success Manager will oversee the post-sales lifecycle for a portfolio of clients, ensuring they derive maximum value from Energy Exemplar's simulation software while working remotely.

Key Responsibilities

• Identify renewal risks and implement strategies to mitigate them
• Build strategic relationships with customers to enhance their experience and drive software adoption
• Communicate regularly with customers about updates, initiatives, and ensure smooth renewals

Required Qualifications

• BS/BA in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent
• 3+ years of experience in management consulting, technical account management, Customer Success, or enterprise software sales
• Proven track record of achieving targets in a SaaS or enterprise sales environment
• Experience leading executive-level customer discussions and managing large accounts
• Familiarity with AI-powered tools and workflows to enhance customer outcomes