Customer Success Manager

Job Summary

Owning a portfolio of Enterprise accounts, the full-time remote Customer Success Manager will develop proactive strategies, build executive relationships, and co-create success plans to drive retention, expansion, and measurable value for customers.

Key responsibilities

• Develop and manage SMART success plans in collaboration with customers to track progress and outcomes
• Proactively identify risks and opportunities for account expansion while aligning closely with Sales counterparts
• Build trusted relationships with stakeholders and communicate effectively to ensure customer needs are met

Required qualifications

• 3-5 years of recent experience in B2B SaaS Customer Success or Account Management, preferably in an enterprise environment
• Proven ability to develop and implement outcome-oriented strategies and success plans
• Experience in risk identification and proactive problem-solving within customer accounts
• Strong analytical skills with the ability to interpret data and metrics to drive customer narratives
• Demonstrated ability to manage multiple accounts simultaneously while maintaining high standards of service