Customer Success Manager

Job Summary

Owning post-sale onboarding and campaign execution, the full-time remote Customer Success Manager will manage advertiser relationships, ensure successful launches, and drive long-term growth for clients on the Ad Network.

Key responsibilities

• Coordinate onboarding and campaign setup for new advertisers while serving as the primary point of contact for daily communications
• Monitor campaign performance, partner with the Network Performance team for optimizations, and lead end-of-flight reviews
• Maintain high standards for SLA compliance and CRM hygiene, ensuring accurate documentation and proactive communication

Required qualifications

• 3-5 years of Customer Success experience in an ad network, media platform, or digital advertising environment
• Experience with advertiser onboarding, campaign setup, and relationship management
• Hands-on CRM experience, preferably with HubSpot
• Proficiency in using AI tools and automation to enhance productivity
• Strong organizational skills to manage multiple accounts and priorities effectively