Customer Success Manager

Job Summary

To ensure the highest value from technology for large SMB customers, the full-time Customer Success Manager will communicate with a high volume of clients, develop account success plans, and collaborate with internal teams while working remotely.

Key responsibilities

• Communicate with 200-400 customers via phone, email, and video calls
• Develop and project manage account/success plans for key customers
• Analyze customer data to support value delivery and manage escalations

Required qualifications

• 3-5+ years of experience in customer success, service, or sales in a SaaS environment
• Motivated by helping customers achieve success
• Effective project management skills
• Adept at using technology such as CRM and Slack
• Ability to quickly learn new software products