Customer Success Manager

Job Summary

Managing a portfolio of enterprise customers, the full-time Customer Success Manager will ensure clients realize significant value from solutions, develop strategic success plans, and drive account growth while working remotely.

Key responsibilities

• Own and execute comprehensive success and account plans to articulate ROI and business value for clients
• Conduct deep discovery to uncover opportunities and proactively assess customer health to mitigate churn
• Collaborate with cross-functional teams to enhance the customer experience and drive retention and advocacy

Required qualifications

• Experience managing a portfolio of clients in a customer success or similar role
• Proven ability to identify and quantify business value metrics aligned with customer objectives
• Background in a technically focused role, such as pre-sales or solutions engineering
• Strong project management skills with the ability to work independently
• Experience engaging with stakeholders at all levels within an organization