Customer Success Manager

Job Summary

Connecting deeply with clients, the full-time Customer Success Manager will guide the customer journey from onboarding to renewal, ensuring maximum value from the platform while working remotely within the Americas time zone.

Key responsibilities

• Manage the customer journey by building relationships and providing support throughout the onboarding and renewal processes
• Develop tailored success plans to help customers achieve their goals and drive product adoption
• Monitor customer health to identify risks and opportunities, leading strategic check-ins with decision-makers

Required qualifications

• Experience in customer success management or account management, with sales experience highly valued
• Strong business acumen and the ability to advise customers effectively
• Proven ownership and initiative in driving results within a fast-paced environment
• Team player mindset with a focus on collaboration and respect
• Fluency in English; Spanish language skills are a plus