Customer Success Manager

Job Summary

Managing a portfolio of clients, the full-time remote Customer Success Manager will support customers from onboarding through optimization, driving satisfaction and retention while collaborating with cross-functional teams.

Key responsibilities

• Serve as the primary operational point of contact for multiple customers, ensuring a smooth journey with Flooid's software
• Build and maintain strong relationships to understand customer goals and help achieve measurable outcomes
• Monitor customer health metrics and usage data to proactively identify risks and opportunities for engagement

Required qualifications

• Experience in Customer Success, Account Management, or a client-facing role within a SaaS or tech environment
• Proven track record of improving customer retention, satisfaction, or account growth
• Experience conducting regular business reviews and implementing CSM strategies
• Strong ability to build trust and long-term relationships with clients
• Comfortable analyzing usage data and customer metrics to guide strategy and actions