Customer Success Manager

Job Summary

Owning the ongoing success of a portfolio of customers, the full-time Customer Success Manager will serve as a trusted advisor, driving adoption, managing customer health, and orchestrating the customer experience in a remote environment.

Key responsibilities

• Develop a deep understanding of each customer's business and translate their objectives into actionable success plans
• Conduct regular proactive meetings to ensure customers derive ongoing value from solutions and address any obstacles
• Continuously assess customer health indicators to identify risks early and lead recovery plans with clear actions and timelines

Required qualifications

• 3+ years of experience in a customer-facing Success role within a SaaS environment
• Demonstrated ability to connect software adoption to measurable customer outcomes
• Strong consultative skills, including active listening and problem diagnosis
• Experience managing a portfolio of customers with competing priorities
• A keen interest in technology and helping customers adopt software to improve their business