Customer Success Manager

Job Summary

Serving as a strategic partner to key enterprise clients, the full-time remote Customer Success Manager will drive ROI through advanced fraud detection and AML compliance, managing engagements with Fortune 500 companies in FinTech, Banking, and E-commerce.

Key responsibilities

• Act as the primary point of contact for assigned enterprise customers, ensuring successful onboarding and long-term value realization
• Monitor detection system performance and educate clients on best practices to maximize return on investment
• Collaborate with internal teams to advocate for customer needs and support ongoing innovation in fraud detection and AML solutions

Required qualifications

• 3+ years of experience in fraud strategy, risk analytics, or customer success within fintech, banking, payments, or e-commerce
• Deep understanding of fraud/AML use cases and experience with machine learning-based detection systems
• Proficiency in SQL and experience with Python or R for data exploration and investigation
• Bachelor's degree in a technical, analytical, or business-related field; advanced degree preferred
• Strong organizational skills with the ability to manage multiple enterprise accounts simultaneously