Customer Success Manager

Job Summary

Working remotely within the US, the full-time Customer Success Manager II will manage relationships with top customers, ensuring they leverage the IoT platform effectively to enhance safety, efficiency, and sustainability in their operations.

Key responsibilities

• Compose joint success plans with customers to outline objectives and metrics, removing barriers to achieving business value
• Conduct workshops to understand customer operations and recommend workflow improvements for optimal product use
• Orchestrate executive business reviews to assess past successes and align on future goals with customers' decision-makers

Required qualifications

• 2 - 4+ years of experience in customer success, account management, sales, or strategic consulting, preferably in Enterprise SaaS
• Experience working with technical products and a solutions-oriented mindset
• Proven ability to build trust and communicate effectively with diverse stakeholders, including executives
• Strong priority management skills and high emotional intelligence
• Bachelor's degree from a 4-year institution