Customer Success Manager

Job Summary

Owning a portfolio of small to medium-sized business customers, the full-time Customer Success Manager will drive adoption and usage of AI agents, monitor account health, and identify expansion opportunities while working remotely.

Key responsibilities

• Manage a portfolio of customers, ensuring customer happiness and product usage
• Drive adoption of Broccoli's AI agents and execute expansion opportunities
• Monitor account health using data and run onboarding processes for quick time-to-value

Required qualifications

• Experience with data analysis and metrics to assess account performance
• Demonstrated ability to operate independently and think in workflows and outcomes
• Familiarity with AI tools and a mindset focused on leveraging technology for efficiency
• Proven track record of growing accounts and identifying upsell opportunities
• Strong focus on customer outcomes, including revenue and efficiency improvements