Customer Success Manager

Job Summary

Managing client relationships remotely, the full-time Customer Success Manager will oversee onboarding, drive product adoption, and implement retention strategies while ensuring client satisfaction and loyalty.

Key responsibilities

• Serve as the primary point of contact for assigned customers, building and maintaining strong relationships
• Oversee the onboarding process for new clients, ensuring timely product adoption and collaboration with internal teams
• Develop strategies for client retention and manage the contract renewal process, addressing potential churn risks

Required qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field
• Minimum of 3-5 years of experience in customer success or account management, preferably in digital marketing
• Proficient understanding of digital marketing services, including social media and content marketing
• Experience with CRM and customer success tools such as Salesforce or Gainsight
• Demonstrated ability to build strong relationships and manage key customer accounts