Customer Success Manager

Job Summary

Managing a portfolio of Zillow's largest multi-office brokerage partners, the full-time remote Enterprise Customer Success Manager will drive activation, adoption, and value across the Agent Success product stack while collaborating cross-functionally to enhance customer experiences.

Key responsibilities

• Serve as a trusted advisor for complex enterprise brokerage teams, focusing on adoption, retention, and growth
• Build executive rapport with C-suite leaders to integrate Zillow's solutions into their long-term strategies
• Create customized launches and ongoing adoption programs to drive product utilization and behavior change

Required qualifications

• 5+ years in a client-facing role at a SaaS or technology company, managing complex accounts
• Proven track record of driving outcomes such as activation, adoption, and revenue improvement
• Experience engaging senior stakeholders and navigating multi-level organizations
• Strong ability to leverage data to communicate insights and recommendations effectively
• Bachelor's degree or equivalent experience