Customer Success Manager
Job Summary
Overseeing Freedom360, the full-time remote Customer Success Manager will manage a portfolio of high-value clients, ensuring successful campaign launches and improved marketing performance while building strong client relationships.
Key responsibilities
- Manage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements
- Conduct regular business reviews with clients, highlighting performance and demonstrating program ROI
- Lead onboarding, campaign preparation, and timely content publication while providing insights to enhance client experience
Required qualifications
- 2-4 years of Customer Success experience with proven success in managing client outcomes
- Demonstrated ability to lead business reviews that showcase ROI and connect program value to client goals
- Experience in SaaS customer success; background in Financial SaaS or Marketing Tech SaaS is a strong plus
- Proactive and able to manage multiple priorities independently
- Alignment with core values: Pursue the Vision, Build Meaningful Relationships, Commit to Continuous Improvement, Solve with Purpose, Own Your Outcomes
Complete Job Description
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