Customer Success Manager
Job Summary
Maximizing digital implementation and customer retention, the full-time remote Customer Success Manager will work closely with sales teams to assist faculty in integrating Wiley's digital solutions, monitor usage trends, and drive account expansions.
Key responsibilities:
- Reconfirm and retain current customers while expanding digital usage at installed base accounts
- Assist faculty in implementing and integrating Wiley's digital solutions and execute training plans
- Collaborate with field sales/account managers to develop retention strategies and drive digital conversions
Required qualifications:
- Undergraduate degree
- 2-4 years of relevant work experience in a similar function
- Previous customer service, sales support, and/or tech product support exposure
- Able to lead effective presentations to internal and external customers
- Strong skill set to train and implement digital solutions
Complete Job Description
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