Customer Success Manager
Job Summary
Owning the full post-sale journey for a global portfolio of hotel and hospitality clients, the full-time Customer Success Manager will manage onboarding, retention, and renewal processes while leveraging AI tools to enhance client relationships and drive revenue growth remotely.
Key responsibilities
- Oversee the end-to-end post-sales lifecycle, focusing on client onboarding, adoption, retention, and renewal
- Act as the primary advisor for clients, addressing business and product inquiries to ensure satisfaction
- Conduct strategic check-ins and training sessions, utilizing AI-assisted tools to optimize client ROI
Required qualifications
- 4+ years in a customer-facing role within SaaS, hospitality technology, or data analytics
- Strong understanding of hotel performance reporting and USALI standards
- Proven analytical skills with experience in translating data into actionable recommendations
- Fluency in English; additional languages are a plus
- Comfort with AI-assisted tools for data analysis and client communication
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 45,346 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
