Customer Success Manager
Job Summary
Leading a team of senior Customer Success Managers, the full-time remote Manager, Dedicated Customer Success will coach on strategic account management, ensuring high-quality execution and client success across enterprise accounts in the cybersecurity sector.
Key responsibilities
- Coach and develop senior CSMs on strategic account management and renewal risk navigation
- Translate the Dedicated engagement model into actionable team plans and ensure delivery quality across the portfolio
- Align closely with Sales and CS Operations for executive sponsorship and account-level insights
Required qualifications
- 10-12 years of experience in Customer Success or Account Management within a B2B SaaS environment, preferably in cybersecurity
- Deep understanding of enterprise customer success delivery, including strategic account planning and renewal management
- Experience with customer success tools such as HubSpot, ChurnZero, and Pendo
- Demonstrated ability to lead strategic account planning and deliver measurable customer outcomes
- Bilingual in English and French is a strong asset
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 43,976 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
