Customer Success Manager
Job Summary
To support a growing customer base, the full-time remote Customer Success Manager will own onboarding, adoption, and retention for Carla AI's clients, ensuring they derive maximum value from the product while building long-term relationships.
Key responsibilities
- Lead customer onboarding and implementation, configuring Carla for their business and training teams on the platform
- Monitor customer health metrics and maintain ongoing relationships to drive retention and identify expansion opportunities
- Establish customer success operations, including health scoring, onboarding workflows, and renewal tracking
Required qualifications
- 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
- Proven track record of onboarding and retaining customers, with strong project management skills
- Experience with CRM systems, such as HubSpot or Salesforce
- Ability to work autonomously in a fast-paced environment while being proactive and empathetic to customer needs
- Familiarity with data analysis to monitor customer health and inform decisions
Complete Job Description
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