Customer Success Manager
Job Summary
Managing a portfolio of larger customer accounts, the full-time Customer Success Manager will serve as the primary point of contact, driving retention, adoption, and growth while working remotely.
Key responsibilities
- Own a portfolio of customer accounts and manage the renewal process end-to-end
- Identify and drive upgrade and expansion opportunities within the book of business
- Develop success plans that align customer goals with product adoption and monitor account health
Required qualifications
- 4-6 years in Customer Success, Account Management, or a similar customer-facing role
- Experience managing renewal, upsell, and forecasting processes
- Proactive mindset with a consultative approach to understanding customer goals
- Highly organized with strong attention to detail
- Resourceful and proactive in identifying opportunities and solving problems
Complete Job Description
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