Customer Success Manager
Job Summary
Managing Specialty Contractor customers remotely, the full-time Customer Success Manager will ensure clients derive maximum value from the platform through onboarding, training, and ongoing support while collaborating with internal teams to drive product adoption and revenue growth.
Key responsibilities
- Oversee customer onboarding and adoption processes for Specialty Contractor clients
- Collaborate with sales, marketing, and product teams to enhance customer success strategies and address client needs
- Conduct strategy meetings and feature request reviews to align customer feedback with product development
Required qualifications
- 3+ years of experience in customer success or a related role within the commercial construction industry
- Proven ability to manage projects and build strong client relationships
- Experience with Change Order Requests in a commercial construction context
- Strong strategic leadership skills with attention to detail
- Ability to collaborate effectively with cross-functional teams
Complete Job Description
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