Customer Success Manager
Job Summary
Driving scalable engagement for SMB accounts, the full-time remote Customer Success Manager will execute strategic outreach, analyze account data, and collaborate cross-functionally to enhance customer health and retention.
Key responsibilities
- Develop and execute strategic email campaigns and outreach sequences
- Build and optimize workflows using the Customer Success platform
- Analyze account data to generate customized insights and prioritize actions
Required qualifications
- Bachelor's degree in Business, Communications, or a related field
- 2+ years in Customer Success, Account Management, or a similar client-facing role
- Proficient in Microsoft Excel, PowerPoint, and Word
- Familiarity with CRM systems like Salesforce, Planhat, or Gainsight preferred
- Previous experience in the transportation industry is a plus, but not required
Complete Job Description
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