Customer Success Manager

Job Summary

Leading a team of Customer Success Managers, the full-time Customer Success Manager Leader will drive customer value by translating success strategies into execution, ensuring adoption, retention, and expansion performance while collaborating cross-functionally to enhance customer experiences in a remote environment.

Key responsibilities

• Lead, coach, and develop a high-performing team of Customer Success Managers to drive accountability and performance
• Translate organizational strategy into clear operating models and ensure consistent execution of customer lifecycle management
• Define and implement operating rhythms and monitor key success metrics to enhance customer outcomes and satisfaction

Required qualifications

• 7+ years of experience in customer success, account management, or related post-sales roles
• 2+ years of people management experience leading customer-facing teams
• Proven ability to drive measurable outcomes such as adoption, renewals, and customer satisfaction
• Strong leadership presence with the ability to influence cross-functional stakeholders
• Experience in cyber security, SaaS, or enterprise technology environments