Customer Success Manager

Job Summary

Leading a team of Customer Success Managers, the full-time remote Manager, Customer Success will oversee enterprise customer outcomes, focusing on health, retention, and expansion while developing team members into trusted advisors for senior security leadership.

Key responsibilities

• Lead, coach, and develop a high-performing team of Customer Success Managers supporting enterprise risk and security customers
• Own the team's renewal posture and expansion pipeline, ensuring high forecast accuracy and proactive management of at-risk accounts
• Engage with CISO, CIO, and senior security stakeholders to drive measurable customer value and strategic account management

Required qualifications

• 7 to 10+ years in Customer Success or related customer-facing roles, with at least 2 years in a leadership position
• Proven experience in managing renewals, expansion, and retention for complex enterprise accounts
• Strong business and financial acumen, with the ability to connect customer adoption to ROI
• Executive-level communication skills and the ability to influence CISO and CIO stakeholders
• Familiarity with Customer Success and CRM platforms, utilizing a data-driven approach to manage customer portfolios