Customer Success Manager

Job Summary

To support a growing customer base, the remote Senior Customer Success Manager will manage a portfolio of customer accounts, act as a trusted advisor throughout the customer journey, and lead onboarding processes while ensuring customer satisfaction and identifying expansion opportunities.

Key responsibilities:

• Own and manage a portfolio of customer accounts, fostering strong business relationships
• Guide customers through their journey with Amplemarket, from onboarding to renewal
• Track and report on key metrics such as customer satisfaction and retention rates

Required qualifications:

• 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment
• Exceptional relationship-building skills with a customer-centric mindset
• Proven track record in managing complex customer relationships and achieving renewals
• Strong organizational skills with the ability to manage multiple accounts efficiently
• Analytical skills for forecasting potential changes and preparing data-driven reports