Customer Success Manager
Job Summary
As the primary point of contact for customers, the full-time remote Customer Success Manager will guide clients through onboarding and long-term product adoption while identifying growth opportunities and enhancing customer experiences.
Key responsibilities:
- Guide customers from onboarding through long-term adoption, ensuring they achieve their business goals with Vanilla's solutions
- Create and manage Customer Success Plans and Strategic Customer Account Plans to outline customer goals and opportunities for growth
- Own the renewal process, identifying expansion opportunities and mitigating potential churn
Required qualifications:
- 5+ years of experience in Customer Success, Account Management, or related B2B SaaS roles
- Proven track record of driving customer retention, renewals, and account growth through consultative engagement
- Experience developing success plans and customer-facing resources that align with business objectives
- Strong understanding of the customer lifecycle with demonstrated ability to meet or exceed revenue targets
- Proficiency with CRM and customer success tools (e.g., Salesforce, Totango, Gainsight, or equivalent)
Complete Job Description
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