Customer Success Manager
Job Summary
Leading one of the largest high-value enterprise accounts, the full-time remote Customer Success Manager will drive adoption, renewal success, and long-term growth while designing scalable onboarding strategies and building strong relationships across multiple business units.
Key responsibilities
- Own and lead a high-value enterprise account, focusing on adoption, renewal, and growth
- Build and maintain strategic relationships across various departments and agencies
- Design and execute scalable onboarding and training programs tailored for enterprise clients
Required qualifications
- Extensive experience in Customer Success, Onboarding, or Implementation within SaaS or creative technology
- Proven track record of improving adoption, retention, and satisfaction across enterprise clients
- Experience managing or scaling programs across large brands with multiple sub-brands or business units
- Strong data literacy with the ability to translate insights into actionable strategies
- Familiarity with advertising, marketing technology, or generative AI is preferred
Complete Job Description
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