Customer Success Manager

Job Summary

Building and maintaining strong client relationships, the full-time Customer Success Manager will serve as a trusted advisor, driving customer adoption and satisfaction while managing renewals and leading Quarterly Business Reviews remotely.

Key responsibilities

• Serve as the primary point of contact for assigned clients, fostering long-term strategic relationships
• Lead Business Reviews to showcase value and identify growth opportunities
• Drive client renewals by proactively managing the customer lifecycle and mitigating churn risk

Required qualifications

• 3+ years of experience in customer success, account management, or a related role within healthcare, SaaS, or service-based industries
• Prior experience with Worker's Compensation carriers, Third Party Administrators, or public sector HR roles
• Proven experience managing portfolio accounts and long-term relationship management
• Strong project management skills with the ability to balance multiple priorities
• Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar)