Customer Success Manager
Job Summary
Managing a portfolio of 50-70 growth-stage merchants, the full-time Customer Success Manager will drive retention and adoption of Recharge's platform by leveraging technical expertise and data insights in a remote environment.
Key responsibilities
- Own and manage client relationships to ensure strong retention through proactive risk management and customer advocacy
- Conduct regular business reviews and success planning conversations to align merchant goals with measurable outcomes
- Collaborate with Sales to support renewals, expansions, and upsell opportunities through strategic account planning
Required qualifications
- Experience managing a book of business with a focus on retention and product adoption in a SaaS environment, preferably eCommerce and Shopify
- Demonstrated technical aptitude and ability to explain complex concepts clearly to customers
- Experience supporting customers with semi-complex workflows or technology stacks, particularly in eCommerce
- Proficiency in using data and tools like Salesforce or Looker to assess customer health
- Strong collaborative skills with the ability to work cross-functionally with various teams
Complete Job Description
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