Customer Success Manager

Job Summary

To drive retention and expansion for a portfolio of accounts, the full-time remote Customer Success Manager will focus on renewal and expansion sales, customer engagement, and delivering measurable outcomes throughout the customer lifecycle.

Key responsibilities

• Own the renewal and expansion pipeline, driving retention and identifying growth opportunities
• Serve as a strategic advisor to key accounts, coaching customers on best practices and product usage
• Analyze customer data to identify trends and negotiate renewal and expansion deals to meet revenue targets

Required qualifications

• Proven success in driving renewal and expansion sales within a Customer Success or Account Management role
• Experience working with enterprise clients and C-level stakeholders
• Data-driven with the ability to identify trends and turn insights into action
• Excellent communication skills for engaging with both technical and non-technical audiences
• Familiarity with Salesforce or similar CRM tools is a plus