Customer Success Manager
Job Summary
Owning the onboarding, adoption, and retention processes, the full-time remote Customer Success Manager will manage customer implementations, drive ongoing relationships, and identify growth opportunities for Carla AI's customer base.
Key responsibilities
- Lead customer onboarding and activation, ensuring successful implementation and training on the Carla AI platform
- Monitor customer health metrics and drive retention through regular check-ins and proactive outreach
- Identify expansion opportunities within existing accounts and collaborate with cross-functional teams to support business growth
Required qualifications
- 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
- Proven ability to onboard and retain customers, with a focus on driving adoption and reducing churn
- Strong project management skills, capable of handling multiple implementations simultaneously
- Experience with CRM systems such as HubSpot or Salesforce
- Self-motivated and detail-oriented, comfortable working autonomously in a fast-paced environment
Complete Job Description
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