Customer Success Manager

Job Summary

Seeking a highly motivated Customer Success Manager, the full-time role will develop and execute a customer success strategy to maximize product value, enhance processes, minimize churn, and drive growth while working remotely.

Key responsibilities

• Drive a customer success strategy throughout the entire customer lifecycle, from implementation to retention and expansion
• Strengthen client relationships by acting as an advisor and champion for key stakeholders to promote advocacy and referrals
• Collaborate with cross-functional teams to amplify the voice of the customer and transform insights into product enhancements

Required qualifications

• Deep understanding of intellectual property law to enhance client relationships and drive retention
• Minimum of 5 years of experience in customer success or account management within the IP sector
• Proven leadership experience guiding high-performing customer success teams in B2B SaaS organizations
• Proficient in crafting and implementing customer success strategies that drive adoption and minimize churn
• Strong communication skills with the ability to engage and influence stakeholders at all levels