Customer Success Manager
Job Summary
To ensure customers maximize their value from product implementations, the full-time remote Customer Success Manager will build and maintain relationships, conduct regular business reviews, and drive product adoption while identifying opportunities for growth within the customer portfolio.
Key responsibilities
- Establish and nurture trust-based relationships with key stakeholders in assigned customer organizations
- Co-develop Success Plans with customers, monitoring product adoption and addressing barriers to ensure retention
- Collaborate with internal teams to enhance customer experience and contribute to the development of enablement materials
Required qualifications
- 5-10 years of customer success management experience, preferably in the retail industry
- Experience with Workforce Management software and large retail organizations
- BS/BA diploma in Business Management, Industrial Engineering, or a related field
- Advanced proficiency in MS Office Suite, particularly Excel and PowerPoint
- Ability to work effectively with cross-functional teams on large-scale software implementations
Complete Job Description
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