Customer Success Manager
Job Summary
To support the successful adoption of AI-enabled legal technology, the full-time remote Customer Success Manager will manage customer relationships, guide onboarding and training, and drive product adoption while collaborating with internal teams.
Key responsibilities
- Own relationships with a portfolio of customers using Epiq's SaaS products
- Help customers onboard, adopt, and expand their use of AI-driven legal technology
- Train and support end users on new features and workflows
Required qualifications
- Experience supporting customers in a SaaS, legal tech, or eDiscovery environment
- Ability to teach users and simplify complex technology
- Comfortable working with various stakeholders, from daily users to executive decision makers
- Adaptability in evolving and growing processes
- Strong communication skills with a customer-first mindset
Complete Job Description
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